Outage
Incident Report for NamePros
Resolved
This incident has been resolved.
Posted Feb 01, 2023 - 03:07 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 01, 2023 - 02:52 UTC
Update
We're deploying a permanent fix.
Posted Feb 01, 2023 - 02:44 UTC
Update
All database servers have recovered.
Posted Feb 01, 2023 - 02:42 UTC
Identified
An additional metric added to a sidebar widget appears to be imposing unusual strain on the SQL servers when large threads appear in the widget. We've disabled affected widgets for now and are working on a permanent solution.
Posted Feb 01, 2023 - 01:49 UTC
Update
We're seeing unusual memory usage patterns and SQL performance. We're unable to reproduce these issues in a staging environment, which makes debugging difficult. We're continuing to troubleshoot.
Posted Feb 01, 2023 - 01:28 UTC
Investigating
We are currently investigating this issue.
Posted Feb 01, 2023 - 00:30 UTC
This incident affected: Server infrastructure (Forums and blog database, Backend servers) and Forums, Blog, RSS feed.